Last updated: 25 September 2026
Industrial Engineering (“we”, “us”, “our”) designs and manufactures electrical control panels, switchgear and related products in Hyderabad, Telangana. This Privacy Policy explains what personal information we collect when you visit industrialenginering.com (the “Website”) or contact us, how we use it, and the choices you have. It is written in line with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
1. Information we collect
Information you give us
When you fill in an enquiry or “Get A Quote” form, email us, call us or message us on WhatsApp, we may collect:
- Your name and company or organisation name
- Phone number and email address
- City or project location
- Details of your requirement, such as panel type, specifications, drawings, quantities and timelines
- Any other information you choose to include in your message or attachments
Information collected automatically
When you browse the Website, our servers and tools may automatically record technical information such as your IP address, browser type, device type, pages visited, referring page, and the date and time of your visit. This helps us keep the Website secure and working properly.
Cookies
The Website uses cookies and similar technologies that are needed for it to work, to remember your preferences and to improve loading speed through caching. Some embedded services, such as Google Maps, may set their own cookies. You can block or delete cookies in your browser settings, but some parts of the Website may not work as intended.
2. How we use your information
- To respond to your enquiries and prepare quotations, designs and proposals
- To manufacture, deliver, install, test and support the products and services you order
- To communicate with you about your project, orders, invoices and after-sales service
- To send you information about our products and services where you have asked for it (you can opt out at any time)
- To maintain, secure and improve the Website
- To meet our legal, tax, accounting and regulatory obligations
We do not sell, rent or trade your personal information.
3. Legal basis for processing
We process your personal information with your consent, which you give when you submit a form or contact us, and where it is needed to perform a contract with you or take steps you have requested before entering into one. We also process it where required to comply with applicable law. You may withdraw your consent at any time by writing to us; this will not affect processing already carried out.
4. Sharing your information
We share personal information only where necessary, and only with:
- Service providers who help us run our business, such as website hosting, email, form handling and IT support providers, under appropriate confidentiality obligations
- Transport, logistics and installation partners, where needed to deliver or commission your order
- Government authorities, courts or regulators, where required by law or to protect our legal rights
5. Third-party services and links
The Website may include embedded content or links to third-party services such as Google Maps and WhatsApp. When you use these services, their own privacy policies apply. We are not responsible for the content or privacy practices of other websites.
6. Data retention
We keep enquiry and customer information only for as long as needed for the purposes described above, including warranty and after-sales support, and to meet legal, tax and accounting requirements. When it is no longer needed, we delete it or make it anonymous.
7. Data security
We use reasonable technical and organisational measures to protect your information, including secure (HTTPS) connections, access controls and regular software updates. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your rights
Subject to applicable law, you have the right to:
- Ask for a summary of the personal information we hold about you and how it is used
- Ask us to correct, complete or update inaccurate information
- Ask us to erase your information when it is no longer needed
- Withdraw your consent to processing or to marketing communications
- Raise a grievance with us, and if it is not resolved, escalate it to the Data Protection Board of India
To exercise any of these rights, email us at info@industrialenginering.com. We will respond within a reasonable time and in any case within the period required by law.
9. Children’s privacy
The Website is intended for businesses and adult users. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a child has shared information with us, please contact us and we will delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Please review it periodically.
11. Contact us / Grievance Officer
If you have any questions, requests or complaints about this Privacy Policy or how we handle your information, please contact our Grievance Officer:
Industrial Engineering
Sy No. 348 & 349, Dommara Pochampally (Village),
Dundigal Gandimaisamma (Mandal), Medchal–Malkajgiri (Dist),
Telangana – 500043, India
Email: info@industrialenginering.com
Phone: +91 99890 23911